We’ll be sprinkling in some bonus episodes spotlighting stellar managers doing good work on the ground. In this conversation, Heather Sudduth, Housekeeping Manager at Shepherd Hotel, shares how she trains and supports a team where 40% of their team members have intellectual or developmental disabilities. From rotating mentorships to positive reinforcement, and stories of role-matching success, Heather offers a practical look at what an inter-ability, high-performing hospitality team really looks like.

Key Take Aways:

• Hire for heart, then train for skill.
• Patience and empathy are powerful leadership tools.
• Right person, right seat makes all the difference.

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Links:

Visit our website: https://www.igcwithus.com/

IGC passport: https://www.igcwithus.com/podcast

IGC instagram: https://www.instagram.com/igcwithus?igsh=cnFza3YybGV4eWhq

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Shepherd Hotel website: https://www.shepherdhotels.com/?gad_source=1&gad_campaignid=21259138732&gclid=CjwKCAjw1dLDBhBoEiwAQNRiQZmjwcKlxbWVy0rDm5z4kZuhPsPw03m_M-i1r9avBgvrHz1V4fG7UBoCYeAQAvD_BwE 

Shepherd Hotel Instagram: https://www.instagram.com/shepherdhotels?igsh=eHYwd3J4M29wYnB1 

Shoutouts:

ClemsonLIFE: https://www.clemson.edu/education/programs/programs/culife/