Can anyone remember going to kindergarten? Way back then life was a lot  simpler. We all had a set of rules that were given to us on how to  behave (say “thank you”, be kind to others, listen to what the teacher  has to say, etc.). Now perhaps not everyone followed each of these rules  all of the time, but at least we all knew what the rules were  and could always refer back to them. 

Now move forward into the future  in which we are now living. Incivility and it’s close cousin bullying are becoming a bigger issue in the workplace. 

What is a manager to do?