Trust at work is often talked about as a value or a personality trait.
But in practice, trust is something people experience through how work is set up, guided, and responded to.

In this episode of The Career Edge, Leslie Ferry explores why trust is the condition that makes accountability possible and feedback acceptable, and how managers quietly build or erode trust through everyday actions.

You’ll hear:

• Why accountability without trust feels like pressure
• Why feedback without trust is often ignored
• How predictability, not likability, builds trust
• Where trust is most commonly eroded without anyone intending it
• What managers can do to make expectations, context, and interpretation visible

This episode isn’t about becoming a “high-trust leader.”
It’s about understanding how trust is created, or lost, in the normal flow of work.

Key Themes

• Trust as predictability, not warmth
• Accountability as shared commitment to outcomes
• Feedback as contextual guidance, not correction
• Ability, integrity, and benevolence in daily managerial behavior
• Reducing ambiguity so people don’t have to guess how to succeed

Reflection Question for Listeners
Where might your silence be creating ambiguity, not because you don’t care, but because you assume clarity that isn’t actually shared?

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