In this episode, host Gary Marshall discusses the relationship of managing agent to the tenant, and to the landlord.    A recurring theme is : do these agents actually read the Lease?

He clarifies that the term ‘managing agent’ can include surveyors, accountants, credit controllers, cashiers, client accountants and administrators, all acting as hired-help to a landlord in collecting charges due from tenants, and monitoring adherence to the terms of the lease. 

 He points an accusatory finger at some agents, with anecdotes of incorrect invoices, incorrect data, chasing payments that are not yet due, inappropriate threats of debt recovery, and failing to understand basic lease terms. 

Errors are often blamed on poor systems or junior staff, while delays, lack of communication, and “stonewalling” erode trust.   But proper supervision & quality control should prevent such failures.

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