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Managing Client Expectations | Nicole Macdonald, January Made Design
TOPICS COVERED
-
Nicole's business journey
-
How Nicole manages her clients now compared to when she first started
-
The documents and systems Nicole has implemented over time to manage client expectations
-
Managing client onboarding and information gathering
-
Difference between over delivery and out of scope work
-
Where to start if you want to implement new client expectation strategies in your business
View all episodes
By Lauren StratfordTOPICS COVERED
-
Nicole's business journey
-
How Nicole manages her clients now compared to when she first started
-
The documents and systems Nicole has implemented over time to manage client expectations
-
Managing client onboarding and information gathering
-
Difference between over delivery and out of scope work
-
Where to start if you want to implement new client expectation strategies in your business