Capability Edge

Managing Expectations in L&D: What You Really Need to Know


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If you've ever been asked to fix company culture in a two-hour workshop… or deliver “quick training” with zero context, you're not alone.

This episode dives deep into one of the biggest challenges facing Learning & Development professionals today: managing expectations.


We explore:

🎯 Why L&D expectations are so confusing (and where that history comes from)

📍 What you are actually responsible for (hint: it's not being the company therapist)

🚫 What you aren’t responsible for (say goodbye to being the catch-all solution)

🧠 How to reframe conversations and position yourself as a strategic leader, not an order-taker


This episode is practical, real, and a little bit freeing. Because the second you start defining your role with clarity, the easier it is to lead with confidence.


✨ Featuring frameworks from the L&D Impact Toolkit, including:
  • The Infinity Loop
  • The 5-Spoke Impact Model
  • The L&D Impact Checklist

Whether you're an L&D practitioner, HR pro, or just trying to make learning actually work in your org, this one’s for you.


🔗 Grab the free L&D Impact Toolkit

💛 Explore the Talent Development Academy


Meet your host, Candice Mitchell

Candice Mitchell is a Talent Development Strategist, CEO of Talent Collective, and USA Today bestselling author of Choose You: For the People Who Refuse to Disappear. With nearly two decades of experience building and leading capability functions inside global and Fortune 500 organizations, she founded Talent Collective, a premium capability-building firm for L&D, HR, Change, and People leaders in high-growth companies.

Your host, Candice Mitchell, can be found online at:

Website: https://talentcollective.org/

LinkedIn: https://www.linkedin.com/in/candicemitchelltc/

Instagram: https://www.instagram.com/candice_mitchell_msc/

YouTube: https://www.youtube.com/@candice_mitchell_msc

Talent Development Academy: https://courses.talentcollective.org/bundles/talent-development-academy

Choose You book: https://chooseyoubook.com/

Original music composed by: Paul DeHaven

pauldehavenmusic.com

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Capability EdgeBy Candice Mitchell