As team members begin to fragment away from central locations due to the spread of remote work, managing their knowledge becomes more important, notes Carol Patel, Head of Knowledge, Customer Success Strategy & Operations at Confluent.

Carol and host Briana Okyere discuss:

- What knowledge management is and why it’s important.

- The different ways knowledge can be organized.

- How the departures of key employees should underline the importance of knowledge management — the departure of that knowledge is a point of failure.

Carol Patel - https://www.linkedin.com/in/carolbpatel/

Confluent - https://www.linkedin.com/company/confluent/

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