Responding to negative comments on social media can help turn bad experiences into positive ones. In this Government Gone Digital episode, hear examples of how Gilbert, Arizona's approaching customer care online and the power of responsiveness. You'll also gain insight into Gilbert's online engagement and social media strategy. Hosted on Acast. See acast.com/privacy for more information.

Episode 47 - Managing Online Feedback

“Government Gone Digital” is a podcast series focused on the innovative ways that Gilbert, Arizona’s digital communications department is interacting with residents and businesses to tell their own story through the use of social media, video and other digital methods. Hosted on Acast. See acast.com/privacy for more information.

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Want to find out what happened when we inadvertently created the “Innovation Lab” we’d always dreamed of when we switched to remote work due to the pandemic back in March? We innovated quickly because we had to and now we’re continuing because we can. Listen to our latest podcast episode to learn more about these grassroots efforts! Hosted on Acast. See acast.com/privacy for more information.

Episode 73 - Innovating Beyond the Pandemic

Want to know why now is the perfect time to rely on social media to stay connected to what’s going on in your community or with your audience? Find out how we are managing unprecedented activity across our social media platforms in our latest episode! Hosted on Acast. See acast.com/privacy for more information.

Episode 72 - Managing Social Media in a Pandemic and Beyond

Find out what happened when our organization switched to remote work in less than 24 hours and how we're navigating this new world to continue to innovate and create a flexible work environment. Hosted on Acast. See acast.com/privacy for more information.

Episode 71 - Creating the City of the Future: Remote Work

Want to know what we’re doing in Gilbert to engage residents and expand our reach on Instagram? Listen to our latest episode to find out tips and tricks for how to grow your following! Hosted on Acast. See acast.com/privacy for more information.

Episode 70 - It’s an Instagram World

Nextdoor is not just a platform for talking to your neighbors but you can use it to engage your audience, deliver information and get customer feedback. Find out more in our latest episode! Hosted on Acast. See acast.com/privacy for more information.

Episode 47 - Managing Online Feedback

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