Michael Cucchi  (VP of Product @PagerDuty) talks about the challenges of increased hours, more frequent incident responses and overall tech burnout as a result of the 2020-21 pandemic.

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SHOW NOTES:

• PagerDuty (homepage)
• State of Digital Operations report (PagerDuty)

Topic 1 - Welcome to the show. Tell us a little bit about your background.

Topic 2 - PagerDuty recently published the 2021 State of Digital Operations report. What were some of the high-level takeaways?

Topic 3 - Obviously the pandemic has disrupted where people work for the last 18 months. But what are some of the other factors that are causing so much disruption for Operations teams?

Topic 4 - We’re seeing the number of critical incidents per month increase (average 105/month). Do you think that’s more a factor of companies having to change so much so quickly, or technical debts just continue to accumulate and the overall foundation is less stable?

Topic 5 - There are tools (ChatOps) that are augmenting how we collaborate, but do you think the lack of face-to-face interactions between teams is causing some of the increased challenges we’ve seen this past year? 

Topic 6 - Any tips or tricks that you can give to Operations teams that are trying to manage this increased workload and may be struggling to keep up, or find the right balance between life and work?

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