According to James Smith, CEO of Bugsnag, caring about customer experience is what makes for a better software developer. This is especially important when managing technical debt. Today on CTO Connection, James shares his experience and discusses his approach toward technical debt from both the developer and client perspectives.

James shares why he believes overcommunication is key and how carving out time can help your team achieve a manageable sprint cadence. Listen for more.

• [01:26] - Becoming CTO in hard mode
• [05:43] - Learning to let go
• [10:17] - Hiring management
• [13:11] - Process maturation
• [15:34] - Overcommunication
• [19:12] - Managing technical debt
• [26:08] - Carving out time
• [31:23] - Bug triage
• [37:23] - Delivering a good experience

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CTO Connection is where you can learn from the experiences of successful engineering leaders at fast-growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the CTO Connection podcast is a great resource for learning from your peers!

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Podcast episode production by Dante32.