Dr Pawan Munjal, President Designate, CII and Chairman & CEO, Hero MotoCorp Ltd shares the Hero growth story and highlights what helped it emerge as the biggest two-wheeler manufacturer in the world. He is in conversation with Suhel Seth, Founder & Managing Director, Counselage India.

How is the two-wheeler industry calibrating to meet the evolving consumer needs? Does an unwavering, consistent focus on customer centricity ensure success and longevity for an organisation? Can envisioning the future customer requirements and innovating as per the changing market dynamics form the bedrock of a promising future for a business?

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