Sign up to save your podcasts
Or
Share Managing Uncertainty Podcast - Episode 75: Big Mistakes during a Crisis
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Managing Uncertainty Podcast - Episode 75: Big Mistakes during a Crisis
In this week’s edition of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO Bryan Strawser, along with Consultant Bray Wheeler, talk about some of the common mistakes we’ve seen during a critical moment during our consulting and professional careers.
Related Episodes & Blog Posts
Episode #4: The Crisis Team
Episode #17: Lessons Learned from the 2017 Hurricane Season
Episode #23: Crisis Management is not a Pickup Game
Blog Post: Looking back at the 2017 Hurricane Season
Blog Post: Making Decisions in the Midst of a Crisis
Episode Transcript
Bryan Strawser: Hello, and welcome to the Managing Uncertainty podcast. This is Bryan Strawser, principal and CEO here at Bryghtpath.
Bray Wheeler: This is Bray Wheeler, consultant at Bryghtpath.
Bryan Strawser: And today we’re going to talk about some common mistakes we’ve seen in the critical moment in a crisis during our consulting and professional careers and we both been at crisis management for quite some time, almost 30 years for me.
Bray Wheeler: Not quite that long for me.
Bryan Strawser: I have more gray hair.
Bray Wheeler: I’m getting there. I also have more hair.
Bryan Strawser: But what we want to talk about is just we’ve been inside of a lot of companies, and we’ve been in a lot of situations on our own with a lot of different teams across really around the world. And we want to talk about six or seven common mistakes that we’ve seen, and a little bit about what leads to those mistakes. And I’m just going to start off with the first one for me, a big one, and that is just the overreacting that happens.
Bryan Strawser: The emotional response in a crisis, particularly a crisis that has personal implications for an individual or for a team. Usually where someone’s been hurt, or you have this just really the extreme reputational situation, like a data breach. Things are going to have material consequences for your organization or for an individual, and just this emotional response. And this one’s particularly near and dear to my heart because I so value emotional intelligence when it comes to folks that work in crisis management.
Bray Wheeler: Yeah.
Bryan Strawser: That individuals are able to work through these situations in the moment. And to some extent, keep your emotions under control while you’re managing the crisis, and then you bring that out and experience it in its full when the crisis is over. And it’s such an important thing to me.
Bryan Strawser: And I think that we also get there not just through folks who have high EQ, high quotients in this area. But I think we also get there by practicing and having exercises.
Bray Wheeler: Yep.
Bryan Straw
View all episodes
By Bryghtpath LLC
5
99 ratings
In this week’s edition of the Managing Uncertainty Podcast, Bryghtpath Principal & CEO Bryan Strawser, along with Consultant Bray Wheeler, talk about some of the common mistakes we’ve seen during a critical moment during our consulting and professional careers.
Related Episodes & Blog Posts
Episode #4: The Crisis Team
Episode #17: Lessons Learned from the 2017 Hurricane Season
Episode #23: Crisis Management is not a Pickup Game
Blog Post: Looking back at the 2017 Hurricane Season
Blog Post: Making Decisions in the Midst of a Crisis
Episode Transcript
Bryan Strawser: Hello, and welcome to the Managing Uncertainty podcast. This is Bryan Strawser, principal and CEO here at Bryghtpath.
Bray Wheeler: This is Bray Wheeler, consultant at Bryghtpath.
Bryan Strawser: And today we’re going to talk about some common mistakes we’ve seen in the critical moment in a crisis during our consulting and professional careers and we both been at crisis management for quite some time, almost 30 years for me.
Bray Wheeler: Not quite that long for me.
Bryan Strawser: I have more gray hair.
Bray Wheeler: I’m getting there. I also have more hair.
Bryan Strawser: But what we want to talk about is just we’ve been inside of a lot of companies, and we’ve been in a lot of situations on our own with a lot of different teams across really around the world. And we want to talk about six or seven common mistakes that we’ve seen, and a little bit about what leads to those mistakes. And I’m just going to start off with the first one for me, a big one, and that is just the overreacting that happens.
Bryan Strawser: The emotional response in a crisis, particularly a crisis that has personal implications for an individual or for a team. Usually where someone’s been hurt, or you have this just really the extreme reputational situation, like a data breach. Things are going to have material consequences for your organization or for an individual, and just this emotional response. And this one’s particularly near and dear to my heart because I so value emotional intelligence when it comes to folks that work in crisis management.
Bray Wheeler: Yeah.
Bryan Strawser: That individuals are able to work through these situations in the moment. And to some extent, keep your emotions under control while you’re managing the crisis, and then you bring that out and experience it in its full when the crisis is over. And it’s such an important thing to me.
Bryan Strawser: And I think that we also get there not just through folks who have high EQ, high quotients in this area. But I think we also get there by practicing and having exercises.
Bray Wheeler: Yep.
Bryan Straw