Quality Bits

Managing with Empathy with Angela Riggs


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Ever joined a new company? I bet. The start is always challenging, and as Angela Riggs says "you have to learn to learn".
In this episode of Quality Bits, Lina and Angela discuss the feelings you may face in a new workplace, the job of a QA manager, setting boundaries, and management practices which support the high-quality product building teams.

Find Angela on:
- Her website: https://angelariggs.github.io/
- Twitter: https://twitter.com/AngelaRiggs_
- LinkedIn: https://www.linkedin.com/in/angelariggs/

Resources:

  • Change management / people change management:
    • Lara Hogan's blog post on desk moves and human emotions: https://larahogan.me/blog/desk-moves/
    • Paloma Medina's BICEPS model: https://www.palomamedina.com/biceps
    • On the discomfort of change: https://kathkeating-cto.medium.com/becoming-comfortable-with-change-4a27526fa0a7
  • Communication and feedback:
    • Conditions for meaningful feedback: https://medium.com/@royrapoport/why-wont-you-talk-to-me-f30a01a1994c
    • Feedback equation: https://larahogan.me/blog/feedback-equation/
  • Platform teams:
    • Framing of knowing who your customers are: https://matt-schellhas.medium.com/how-to-run-a-department-that-people-mostly-dont-hate-e78c5ce22f59
  • Book recommendations:
    • "Resilient Management" by Laura Hogan
    • "The Manager's Path: A Guide for Tech Leaders Navigating Growth and Change" by Camille Fournier
    • "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by  Douglas Stone and Sheila Heen
    • "Managing Humans: Biting and Humorous Tales of a Software Engineering Manager" by Michael Lopp

Links to books are to Amazon and as an Amazon Associate I earn from qualifying purchases

Follow Quality Bits host Lina Zubyte on:
- Twitter: https://twitter.com/buggylina
- LinkedIn: https://www.linkedin.com/in/linazubyte/
- Website: https://qualitybits.tech/

Follow Quality Bits on your favorite listening platform and Twitter: https://twitter.com/qualitybitstech to stay updated with future content.

Thank you for listening! 

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Quality BitsBy Lina Zubyte