Mandeep Grewal, the head of customer experience at United, discusses the importance of finding your passion, expanding your network, and having a common purpose across an organization.

Mandeep Grewal on enhancing the customer journey

Adversity is never the end of the story. Authenticity. Determination. Trust. Grit. No matter how experienced you are or what industry you’re in, the basics of great leadership are universal. In this podcast, we’re bringing you the voices of leaders who put these attributes into action.

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Neil Pasricha—author of The Happiness Equation, The Book of Awesome, and other books—talks with Resilient CLO track host Lori Lorenzo about five practices that can foster happiness for lawyers and uncover the connection between happiness and resilience.

What’s the relationship between happiness and resilience?

Kermitt Brooks, chief legal officer of The Guardian Life Insurance Company of America, talks with Resilient CLO track host Lori Lorenzo about how practicing authenticity and humility has helped him become a more resilient leader and create a supportive team.

Leading with authenticity in the legal profession

Lanesha Minnix, executive vice president, general counsel, and corporate secretary at Ecolab Inc., talks with Resilient CLO track host Lori Lorenzo about the changing role of the in-house lawyer, informed by her career journey across various industries. She also shares how prioritizing legal department purpose and embracing change can better equip in-house lawyers to be true partners with the business.

Lanesha Minnix on legal department purpose

Sarah ElRaheb-Dagher, educator, leadership coach, and pedagogy specialist at Harvard Kennedy School, talks with Resilient CLO track host Lori Lorenzo about how to craft effective stories to build relationships, motivate teams, and drive change.

Sarah ElRaheb-Dagher on the art of storytelling for lawyers

Dianne Ralston, chief legal officer of SLB, talks with Resilient CLO track host, Lori Lorenzo, about her experiences cultivating business and legal relationships, and building a resilient mindset and successful legal career.

Mandeep Grewal on enhancing the customer journey

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