Karl interviews Manuel Palachuk, author and coach.

Manuel is introducing a new kind of interactive event call The IT Confidential. See https://theitconfidential.com.

The new venture is a bit like a webinar/podcast with a major twist: A live audience. The goal is to take a hard look at some issues that others are not talking about in the channel. Plus, he got a cool look and feel for the web site.

One other fronts:

We start by checking in on how things are going during the pandemic. So far, our industry seems to be doing pretty well. There are exceptions, of course, but the overall picture is pretty positive.

We also look at the bigger picture and what the "next normal" will look like when the pandemic is over. Next year might be a lot like this year. But Manuel suspect 2022 should be much closer to the old normal.

AND Manuel is announcing a new training series call Agile IT Service Delivery. Like "agile" in software development, Agile Service Delivery is a self-improving service delivery process based on continuous incremental improvement.

You can find out more about that at https://agileservicedelivery.com/.

In general, you can learn more about Manuel at ManuelPalachuk.com, and you can contact him at "manuelpalachuk" on all the social media.

:-)