This week is International Control Room Week, so we've been getting a behind-the-scenes look at ours.

Today we're hearing from Glen Corlett who's a supervisor in the Emergency Services Joint Control Room Operations Manager.

In the UK, demand on the service is continuing to rise, with it taking longer to respond to calls and, in some places, ambulances queuing outside hospitals to get their patients help.

Glen's been telling Amy Griffiths what the picture is like here: