With a career that began with customer service at call centres, Maranda has 20 years of experience in customer-facing roles. She has worked in small and big organizations, of which 11 years have been in the customer success area of the industry, a few of which achieved unicorn status!  She speaks to us about the evolving world of customer success, especially in the last couple of years, including nurturing relationships, the metrics that matter and revenue accountability. 
 

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