Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.
Marc on Twitter
Adam on Twitter
More than Metrics
Experience Fellow
Smaply
Work Play Experience
This is Service Design Thinking book
This is Service Design Doing book



This is HCD is brought to you by Humana Design
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Sign up for our newsletter
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Follow us on Medium

 

Become a Premium Member: https://thisishcdnetwork.supercast.tech

See omnystudio.com/policies/listener for privacy information.

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode. Marc on Twitter Adam on Twitter More than Metrics Experience Fellow Smaply Work Play Experience This is Service Design Thinking book This is Service Design Doing book This is HCD is brought to you by Humana Design Follow us on Twitter Follow on Instagram Sign up for our newsletter Join our Slack Channel Follow us on Medium Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/policies/listener for privacy information.

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.
Marc on Twitter
Adam on Twitter
More than Metrics
Experience Fellow
Smaply
Work Play Experience
This is Service Design Thinking book
This is Service Design Doing&nbsp;book



This is HCD is brought to you by Humana Design
Follow us on Twitter
Follow on Instagram
Sign up for our newsletter
Join our Slack Channel
Follow us on Medium

&nbsp;

Become a Premium Member: https://thisishcdnetwork.supercast.tech

See omnystudio.com/policies/listener for privacy information.

Marc Stickdorn and Adam Lawrence 'A Service Design 360'

This is HCD: The Podcast for Human-Centered Design Enthusiasts
Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion.
Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice.
Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design.
Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact.
Tune in, get inspired, and shape the future with This is HCD!

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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact. Tune in, get inspired, and shape the future with This is HCD!

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Marc Stickdorn and Adam Lawrence 'A Service Design 360'

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