Matt Heinz, President of Heinz Marketing, a B2B sales and marketing consulting firm based out of Seattle, Washington, is an author, blogger, speaker, and host of Sales Pipeline Radio podcast. Heinz Marketing builds predictable, scalable sales pipelines for startups and for companies targeting enhanced, consistent growth. In this presentation, Matt relates that "61% of decision-makers include podcasts as part of their research process at the beginning of a buying journey," and emphasizes the importance of dynamic conversational interaction on social media (as contrasted with static website content and printed collateral). He challenges marketers to take holistic responsibility, not just for top-of-the-funnel leads, but for nurturing prospective customers through the sales funnel and collaborating with the sales force to drive sales and revenue performance. He warns that marketing and other professional services companies must, in order to be successful, always be watching and building their pipelines and to know their numbers—the percentage of deals they will close.