The S Talks Episode 4 went live last Wednesday, August 19, 2020. Again, we were joined by Ms. Rossana Llenado, Ms. Mylene Abiva, and Ms. Jean Uvero as they talked about investments, resources, and plans to help us understand and engage our customers in these times. They also discussed how we can humanise and personalise our marketing strategies to continue to provide quality service and satisfy customer’s experience to create not a new, but a better normal for them.