00:01 Introduction; 00:10 All year jokes return; 01:00 Twenty minute joke; 01:55 The Heights of Alma; 02:40 Second Chance Games announcement; 03:30 The mysteries of customs charges; 06:05 Problems on our end; 07:00 Disappearing packages; 08:00 "Does it make sense for us?"; 08:25 Customer demographics; 10:20 What about Brexit?; 11:10 Money matters.