Angela Saiz, Capital Bank MD’s Vice President, Fiduciary Banking, joins Mary for a discussion about the shift we’re seeing in banking relationships, for escrow accounts and beyond. One thing that’s become increasingly clear during the pandemic is the need to be able to call and get a person on the other end of the line when something goes wrong. Angela talks about the difference having a personal relationship with a banker and a team that understands your vision and this business can make, even with our growing reliance technology.