Brad Jones, President of Secured Title of Kansas City and Missouri Secured Title, joins Mary for a candid conversation about his experience shutting down an escrow office when the entire staff tested positive for COVID-19. After months of diligently working to ensure all the right employee and customer safety protocols was in place, Brad had to drastically shift focus when COVID took hold. Find out what happens when the best laid plans go sideways as Brad shares his operation’s journey through a pandemic crisis.