The world of customer engagement across banking has become increasingly remote, partially fuelled by COVID health and safety concerns, and the need for many banks to save costs by closing branches. According to Which?, since 2015 over 3,300 branches have closed across the UK, with 200+ branches closing in 2020. This trend is expected to continue during 2021 and beyond, where we have already seen TSB and Lloyds announce 164 and 56 bank branch closures across the UK, respectively.