The Arbitration Acumen Podcast kicks off 2026 with a multi-part miniseries on mass arbitration. This episode offers a deep dive into CPR’s Employment-Related Mass Claims Protocol. Host J.P. Duffy is joined by Mia Levi, vice president and corporate secretary of CPR Dispute Resolution Services. Together they explore how mass arbitration works, why CPR developed its protocol and how the framework balances efficiency, due process and cost management for both claimants and respondents.

Drawing on Mia’s direct role in drafting and administering the CPR protocol, the episode walks listeners through the lifecycle of a mass arbitration — from threshold requirements and test case selection to global mediation and fee structures — while also examining how the protocol has driven early settlements in practice.