On this episode of The Arbitration Acumen Podcast, J.P. Duffy is joined by Elizabeth Carter, senior vice president at JAMS and a principal drafter of the JAMS Mass Arbitration Procedures, for a deep dive into mass arbitration—what it is, why it has surged in recent years and how institutions and parties are responding. Drawing on real-world experience, J.P. and Elizabeth explore the legal, procedural and economic dynamics of mass arbitration and offer practical guidance for in-house counsel navigating this rapidly evolving landscape.