Mass arbitration is reshaping how large-scale disputes are brought and resolved, particularly as class action waivers push claims into

individual arbitration.

In this episode of The Arbitration Acumen Podcast, J.P. Duffy speaks with Michael Hartmere, CEO of The HQ Firm, about the claimant’s approach to mass arbitration, including how firms vet and file claims at scale, manage operational and financial risk, and leverage technology and litigation funding.

They discuss:

• Key differences between mass arbitration and class actions
• “Fee bombing” strategies
• The growing role of technology in claim management
• The economics of litigation funding and portfolio risk

The episode also explores how claimant strategies are evolving in response to rule changes, institutional reforms and judicial scrutiny, positioning mass arbitration as a central and evolving feature of modern dispute resolution.