The Customer Success Hotline

Master negotiations by mastering preparation | #4


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Renewal negotiations have the potential to get out of hand.

Kristi and Stino give their best tips for preventing things going sideways.

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⏱️ Timestamps:

00:00:00 - Intro

00:02:33 - Setting up multi-year contracts for enterprises

00:05:30 - Budget planning timing and negotiation

00:08:45 - Streamlining renewals: lessons from big firms

00:12:17 - Common pitfalls in enterprise renewals

00:15:06 - Role of value and pricing in negotiations

00:18:21 - Pre-negotiated clauses to save time

00:22:33 - Early alignment with sales and budgeting

00:26:10 - Preventing extended negotiation cycles

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💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/


Key topics: contract renewals, negotiation

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The Customer Success HotlineBy Lifetime Value Media