In this episode of the Built By Me Podcast, Taina and Mo sit down with David Nadezhdin, founder of MYR (Master Your Rush), a cloud-based mobile-first POS system designed specifically for quick service restaurants. David brings a wealth of knowledge on streamlining operations, adapting to industry shifts, and how technology can empower fast-moving restaurants to work smarter.

David shares his philosophy that "just because you're busy doesn't mean you're making money" and explains how MYR helps QSRs scale operations up or down in real-time during those critical rush periods. He dives into why simplicity is a competitive edge in restaurant tech, arguing that technology should never get in the way of operations, especially in high-pressure environments.

The conversation explores the unique challenges of food cost management in customization-heavy QSRs, the importance of staying close to customers by personally handling installations, and why David prefers a small, elite team ("I don't want an army, I want Rainbow Six") over rapid scaling. He offers refreshing perspectives on tech support, subscription pricing, and cuts through the AI hype with practical insights on how artificial intelligence could genuinely transform restaurant operations.

Whether you're in the restaurant industry or simply interested in how technology is reshaping our dining experiences, this episode offers valuable insights into the evolving QSR landscape and the tech innovations making it possible.

Key Topics Discussed:

• How MYR helps QSRs handle their critical rush periods (01:34)
• Why simplicity is crucial in restaurant tech design (04:31)
• The challenge of food cost management in customization-heavy QSRs (07:46)
• David's controversial take on 24/7 tech support (15:58)
• The importance of staying close to users through hands-on installations (28:03)
• The surprising economics of QSR dining vs. home cooking (30:43)
• The future of virtual food courts and AI in restaurant tech (39:57)

Guest Information:

• David Nadezhdin, Founder of MYR (Master Your Rush)
• Website: MYR.io

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Until next time, keep building!