Wrapping Up Our Conversation with Steve Cissna
Owner & President of Reedy Insurance Services, Seymour, Indiana

Steve shares his thoughts on agency perpetuation and some hard-earned wisdom from his journey:

• Choose Your Path: Will you pass your agency on to your team or sell to private equity?
• Grow Smart: Don’t rely on profitability bonuses—focus on organic growth and managing expenses.
• Lead with Flexibility: When staff are late, stay calm and ask yourself—will this really change my life?
• Stay Positive: Insurance has its challenges, but it offers freedom, good income and the chance to help others.
• Document Everything: Good records support what “really happened” vs. “what others think happened.”
• Put Clients First: Always err on their side.
• Learn from Competitors: Conversations can lead to growth.
• Keep Connections Alive: You never know when you’ll need a helping hand.