In this episode of 'Chicks and Construction,' host Mikki Paradis, with co-hosts Jessica Abreu and special guest Nicole Fella, jump into the communication challenges that arise in construction projects. The episode highlights the importance of clear communication between homeowners, project managers, and contractors to achieve better outcomes and fewer disputes. Nicole shares her unique experience as an interior designer and general contractor, emphasizing the significance of setting clear expectations and understanding communication styles. The discussion covers practical advice for homeowners, including the necessity of asking questions and ensuring detailed, specific contracts. Listeners are encouraged to use tools like DISC survey to improve their communication understanding. The episode underscores that respectful and clear communication is essential for successful renovation projects.

00:00 Introduction to Communication in Construction

00:23 Meet the Hosts and Special Guest

01:30 Nicole's Background and Expertise

02:54 The Importance of Communication in Construction

04:31 Common Communication Pitfalls

06:33 Setting Clear Expectations

10:09 Effective Communication Strategies

14:24 Managing Client Expectations

17:06 Balancing Communication and Flexibility

19:51 Handling Communication Challenges

24:18 Establishing Reasonable Communication Expectations

28:23 The Stress of Late-Night Texts

28:43 Respectful Communication in Business

30:12 The Mosquito Service Incident

32:55 Handling Disrespectful Clients

38:16 The Importance of Clear Contracts

40:08 Advice for First-Time Renovators

44:28 Understanding Quotes and Allowances

52:25 The Value of Professionalism

53:41 Conclusion and Final Tips