The Connected Leadership Podcast

Mastering Crisis Management with Alan Stevens

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What happens when a leader's reputation crumbles in the public eye? Can trust ever be rebuilt?

In this episode of Connected Leadership Bytes, Andy Lopata returns to the archive to for a timely and critical conversation with reputation expert and media coach, Alan Stevens.

Using the political firestorm of "Partygate" when Boris Johnson was Prime Minister as a case study, they dissect the catastrophic communication missteps that can shatter a leader's credibility and bring an entire organisation into disrepute. Alan reveals the golden rules of crisis

management that were ignored, from the failure to communicate early and honestly to the disastrous "dead cat" strategy of creating
distractions.

This isn't just about politics; it’s a masterclass for any leader in any industry. Discover how to avoid the trap of surrounding yourself with

"yes-people," why vulnerability is a superpower, and how to manage
your reputation in a world where one wrong move can go viral. Are you prepared for your own ‘Partygate’ moment?

Key Takeaways 

  1. What is the very first thing you must do when a crisis hits (that most leaders get disastrously wrong)?
  2. Why does the ‘dead cat’ strategy of creating a distraction often make a reputational crisis even worse?
  3. What is the simple ‘three strikes’ rule that can save your reputation from a career-ending social media meltdown?
  4. How can welcoming dissenting voices and critics actually become a leader's greatest superpower?

    5. Actionable Insights

    1. Follow the 'Speed, Honesty, Internal Comms' Rule: In a crisis, get the truth out quickly, starting with your own team, before speculation takes over. Everything you say must be true. Don't cover up the mistake; people forgive errors, but they never forgive a cover-up.
    2. Build a 'Challenge Culture': Actively seek out and reward those who challenge your ideas. A leader who surrounds themselves with "yes-people" is building a culture that is blind to risk and destined for a crisis. Schedule time to listen to people on the frontline.
    3. Implement a '30-Minute Rule' for Emotional Posts: If you're angry or frustrated online, draft your post or reply but wait 30 minutes before hitting send. This cooling-off period allows you to regain perspective and will almost always prevent you from posting something you'll regret.

      SELECTED LINKS FROM THE EPISODE

      Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube

      Connect with Alan Stevens: Website |LinkedIn |

      The Financial Times Guide to Mentoring

      Episode 146 Featuring Alan Stevens

      ...more
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