Today’s conversation is with Bill Benjamin, a keynote speaker on emotional intelligence and performing under pressure with the Institute for Health and Human Potential.

Bill’s background in math and computer science allows him to take a quantitative approach to understanding and developing emotional intelligence, or EQ.

Most people tend to do well during the first 92% of difficult situations, but shy away from the last 8%.

Expect to learn why EQ is a skill that can be developed, as opposed to something you’re just born with, how to conquer the last 8%, and much more.

Enjoy!

Timestamps:

(0:29): Who is Bill Benjamin?

(2:45): Why is emotional intelligence (EQ) ignored as a standalone skill?

(4:59): EQ is much more than just being nice. What is EQ?

(9:02): Self-awareness and identifying your triggers.

(15:21): The SOS Strategy for dealing with difficult situations — Stop, Oxygenate, Seek Information.

(25:36): The research behind Bill’s 92% & 8% concept.

(29:24): Is anger a useless emotion? How can anger be helpful?

(34:30): Which is more effective for motivating people: positive or negative feedback?

(39:57): Can there truly be separation between your work life and your personal life?

(41:42): Questions to ask yourself to evaluate other perspectives.

(45:30): Resources to learn more about EQ.

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