Emotions are signals, not obstacles.

Seth explores the power of emotional intelligence and how it separates managers who enforce from leaders who inspire. Through a real-world example, Seth shows how awareness of emotional dynamics—self-awareness, empathy, and social influence—can transform leadership, boost productivity, loyalty, and morale. He provides a practical three-step framework to develop emotional intelligence: reflect on recent interactions, identify triggers and response patterns, and practice responding intentionally.

Key Takeaways:

- Emotional intelligence is a critical skill that enables leaders to inspire rather than enforce
- Awareness of emotional dynamics improves productivity, loyalty, and team morale
- Practicing reflection, identifying triggers, and responding intentionally develops stronger EQ

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