In this episode of Success in Chaos, Angela and Kandice talk with Dawn Davison, MPH, FACHE, a nationally recognized innovation and quality improvement leader and President of the ACHE Upstate New York Chapter. Dawn shares how curiosity and human connection fuel transformation across complex health systems. From optimizing workflows to building cultures of trust, she reveals how clarity and creativity can thrive amid healthcare’s chaos—and why mastering focus amid chaos begins with people.

Episode chapter guide:

02:55 The Importance of Relationships in Healthcare
07:55 Empowering Teams and Leadership Development
12:48 Navigating Technology in Healthcare
19:53 Success Amidst Chaos: Lessons Learned
23:49 Balancing Leadership and Personal Life
29:20 Cultural Insights from International Experience

Dawn's book recommendations:

• Make Your Bed: Little Things That Can Change Your Life...And Maybe the World by Admiral William H. McRaven
• Talking to Strangers: What We Should Know About the People We Don't Know by Malcolm Gladwell
• River Town: Two Years on the Yangtze by Peter Hessler