Steve DiFillippo, the owner of Davio’s Northern Italian Steakhouse and author of It’s All About the Guest, discusses his brief experience working in the linen, uniform and facility services industry, as well as his deep family ties to the commercial laundry business. DiFillippo also previews his upcoming talk at TRSA’s 106th Annual Conference in Boston, shares his customer service philosophy and describes how he’s built his restaurant business from a single location to a nationwide brand. For more information on TRSA’s 106th Annual Conference, visit www.trsa.org/annualconference.

Episode 20 – Mastering Hospitality with Steve DiFillippo

Who exactly are the thought leaders in the $18-billion-plus linen, uniform and facility services industry? This podcast aims to shine a light on this industry’s more than 200,000 employees through thought-provoking interviews with industry insiders and business experts on issues critical to your company and workforce. Most Americans might not realize it, but they benefit at least once per week from the cleanliness and safety of laundered, reusable linens, uniforms, towels, mats and other products provided to businesses, retailers, manufacturers, healthcare facilities, restaurants and hotels.

Government & Organizations

Non-Profit

National

Regional

Local

 Several influential voices from the financial sector discuss the impact of private-equity investments on the linen, uniform and facility services industry over the past decade and discuss the implications for the future of companies serving the acute and nonacute healthcare sectors. Recorded live from a panel presentation at TRSA’s 12th Annual Healthcare Conference & Exchange in Memphis, TN. Panelists include Ryan Chimenti, the managing director of CIBC U.S. Middle Market Investment Banking; Kiran Prasad, the managing director of Stephens Inc. and Matthew Sznewajs, group head and managing director at Piper Sandler & Co. Andrew Kratky, the president and CEO of Emerald Textiles, moderated the panel. For information on TRSA’s upcoming 13th Annual Healthcare Conference, visit www.trsa.org/healthcare.

Episode 65 – Private Equity’s Impact on Healthcare

 Mark Bodzioch, the president of Clean Uniforms and More!, New Bedford, MA, discusses the company’s history and growth, as well as several innovations at its facility, including its RFID system to track garments and its recently installed automated soil-sorting system. For information on joining TRSA’s Industrial, Uniform & Workwear Committee, visit  www.trsa.org/committees.

Episode 64 – Automation and Innovation

 Michael Flores, the vice president of human resources and a member of the executive leadership team at Prudential Overall Supply, Irvine, CA, discusses how Prudential transformed its human resources department and focused on retaining its best employees in a tough labor market. For information on joining TRSA’s Human Resources Committee, visit www.trsa.org/committees.

Episode 63 – Retaining Your Top Talent

 Jason Pourakis and Ryan Berdnik of Mazars USA discuss best practices for negotiating with your customers, and let you know the cues that signal when it’s best to walk away from the negotiating table. For more information on the Linen, Uniform & Facility Services Podcast: Interviews & Insights by TRSA, visit www.trsa.org/podcasts.

Episode 62 – Sales: Carrying Out Difficult Conversations

 Several C-suite executives from leading operator companies discuss topics such as industry growth opportunities, safe operations in the plant and on the road, recruitment and retention of employees, Environmental, Social and Governance (ESG) initiatives, and more. Recorded live from a panel presentation at TRSA’s 2023 Leadership Summit in Chicago. Panelists include Brian Herington, CEO, PureStar Group; John Ross, CEO, Mission Linen; Jim Rozakis, executive vice president and COO, Cintas Corp.; and Steve Sintros, CEO, UniFirst Corp. The discussion was moderated by TRSA President & CEO Joseph Ricci and Senior Editors Jack Morgan and Jason Risley.

Episode 20 – Mastering Hospitality with Steve DiFillippo

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