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This course equips automotive sales professionals with essential objection-handling skills. Key modules cover understanding objections, effectively addressing pricing concerns, clarifying and summarising customer objections, diffusing concerns with empathy, and transitioning smoothly from objection to closing. Strategies include active listening, value-based responses, and confident closing techniques, ensuring trust is built and customer needs are met at every step.
By Allan Dabbagh2
11 ratings
This course equips automotive sales professionals with essential objection-handling skills. Key modules cover understanding objections, effectively addressing pricing concerns, clarifying and summarising customer objections, diffusing concerns with empathy, and transitioning smoothly from objection to closing. Strategies include active listening, value-based responses, and confident closing techniques, ensuring trust is built and customer needs are met at every step.