LD Aviation Podcast

Mastering Remote Flight Ops: How Planet Nine Leads from Anywhere

Listen Later

Lindsay from LD Aviation dives into how to successfully lead remote flight operations with three experts from Planet Nine Private Air:

  • Brian Walker – Manager of Training and aviation leadership coach
  • Justin Carwile – Director of Customer Service and logistics guru
  • Kate Mihailović – Sales Manager and champion of transparent communication


    Together, they unravel the key leadership skills, communication strategies, and tech tools that keep Planet Nine’s fleet running smoothly—no matter where each team member is located. From building a non-punitive, collaborative culture to using shared inboxes and structured Zoom “huddles,” this episode is a masterclass in staying connected and efficient across time zones. If you’re wondering how to maintain safety, training, and team morale while working from your kitchen table or halfway around the globe, this is the conversation you need.


    Major Themes & Concepts

    Trust & Accountability

    • Hiring self-starters and empowering them to make decisions without micromanagement
    • Holding team members accountable in a supportive, growth-oriented way


      • Communication & Collaboration

      • Daily huddles and open Zoom calls to replicate “office chatter” and maintain camaraderie
      • Shared inboxes, templates, and “tail chats” to ensure consistent and transparent information flow

        • Proactive Training & Development

        • Regular one-on-ones to uncover career goals and skill gaps
        • Company-wide scholarships (Elevate Awards) and continuous training for each department

          • Safety & Crisis Management

          • Clear ERP (Emergency Response Plan) roles, ready-to-go Zoom links, and comprehensive crisis drills
          • Emphasizing a non-punitive approach so team members feel safe reporting and learning from mistakes

            • Culture of Transparency & Ownership

            • High-level collaboration across departments (Sales, Ops, Client Services, Maintenance)
            • Openly sharing bad news early to preserve relationships with brokers and ensure safe decisions

              • Technology Stack

              • Front for seamless inbox collaboration
              • WhatsApp for real-time team chats
              • Google Drive and dedicated Zoom links for crisis response and everyday operations


                • Chapter Breakdown

                00:05 – Opening & Remote Work in Aviation

                01:19 – Meet Brian Walker

                01:23 – Meet Justin Carwile

                01:44 – Meet Kate Mihailović

                02:30 – Key Leadership Skills for Remote Ops

                05:06 – Setting Up Daily Huddles & Maintaining Morale

                09:14 – Written Communication & Shared Inboxes

                14:24 – Trust, Accountability & Non-Punitive Culture

                18:51 – Vendor Relationships & Consistency

                25:05 – Continuous Training & Professional Growth

                30:08 – Overcoming Time Zone Challenges

                35:20 – Interdepartmental Collaboration

                39:30 – Handling Last-Minute Changes & Delays

                44:33 – Safety at the Core

                48:19 – Crisis Response & Tech Tools

                54:38 – The Role of AI

                57:32 – Wrap-Up & Key Takeaways


                Guest Info:
                • LinkedIn: Brian Walker - Manager of Training - Planet Nine Private Air
                • LinkedIn: Kate Mihailovic - Sales Manager - Planet Nine Private Air
                • LinkedIn: Justin Carwile - Director Of Customer Service
                • Website: Planet9


                  Host Information:
                  • Lindsay Dyer | LinkedIn
                  • LD Aviation | LD Aviation Services

                    Production, Distribution, and Marketing

                    By Massif Studio & Production & The Tallawah Group

                    • Website: www.massifsp.com
                    • LinkedIn: Massif Studio & Production
                    • Website: www.TallawahWorldwide.com
                    • LinkedIn: The Tallawah Group

                      For inquiries about sponsoring the podcast, email [email protected].



                      Learn more about your ad choices. Visit megaphone.fm/adchoices

                      ...more
                      View all episodesView all episodes
                      Download on the App Store
                      LD Aviation PodcastBy The Frequency Network: The Wave