🎧 Welcome to Episode 10 of the Level Up Podcast!

This milestone episode brings back the fan-favorite New York All-Stars for Part 2! Niall and David sit down with Stephanie Marano, Sarah, and Meghan (the new Client Relations Manager) to dive deeper into the world of stateside deliveries. If you loved Part 1, you’re in for a treat with this one!

**🔑 In This Episode, You’ll Learn: **

Behind the Scenes of Stateside Deliveries:

Meghan shares her 14 years of experience with Overseas Military Sales, revealing what it takes to manage smooth deliveries from start to finish.

Real-World Delivery Challenges:

From cars arriving at the wrong dealership to customers missing important vehicle inspections—Stephanie and the team discuss common pitfalls and how to avoid them.

How to Communicate Effectively with Customers:

Agents often wonder how involved they should be after a sale. The NY team lays out the perfect communication balance to keep customers happy without overcomplicating things.

Tasks vs. Emails – The Ultimate Debate:

Find out why the NY team loves tasks over emails and how it keeps their workflow efficient and organized.

Special Orders, Lead Times, and Harley Davidson's Wishlist:

Learn how lead times vary by manufacturer, and why Harley Davidson orders are a whole different ballgame!

**🔥 Key Takeaways: **

Clear Communication is Crucial:

Transparency between agents, customers, and delivery coordinators helps prevent miscommunication and delays.

Inspect Before You Accept:

Encourage customers to do a thorough inspection of their vehicles before signing off at the dealership to avoid disputes later.

Tasks for the Win:

Sending tasks in CRM over emails helps speed up processing and keeps things organized. Urgent? Just set the due date for the same day!

Harley Davidson Orders Are Unique:

Unlike other manufacturers, Harley orders are placed monthly through a wishlist system. Timing is everything—miss the window, and you're waiting another month!

Stateside Delivery is Simpler Than You Think:

The process has come a long way—trust the system, follow best practices, and the NY team will handle the rest.

**💬 Special Thanks to Our Guests: **

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• Meghan – Client Relations Manager bringing 14 years of expertise to streamline the stateside delivery process.
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• Stephanie Marano – The go-to person for lead time management and process optimization.
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• Sarah – Keeping the delivery team running smoothly with a focus on efficiency and customer satisfaction.
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**🎙 Listen Now on Your Favorite Podcast Platform! **

Whether you're commuting, working out, or just relaxing, Level Up is here to help you navigate the world of auto sales and deliveries.

**🌐 Stay Connected: **

Got questions or feedback? We'd love to hear from you! Connect with us on social media or drop a comment on our website.

👍 Don’t forget to FOLLOW, RATE, and REVIEW the podcast to help others discover Level Up!