In this part of the workshop, we’ll be dissecting every piece of a recorded introduction to show you how to use conversation tactics to gather information about guests. We’ll break down why each question or comment was made, and how it was used to tailor the experience.

You’ll learn how to cast bait—subtle comments or questions—to gather information and figure out what makes your guests tick. But the key is in knowing when and how to use this technique. Social calibration is essential—reading the mood of the table, adjusting your approach, and recalibrating throughout the night as things shift.

Some guests love deeper interaction, others prefer minimal engagement. By mastering this process, you’ll know how to adapt on the fly, providing personalized service that makes their experience memorable.