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Mastering the Dance of Customer Conversations with AI: Insights from Eugene Mandel
Welcome to this fascinating podcast episode where we have the pleasure of diving into the world of AI with Eugene Mandel, the Head of AI at Loris.ai. Mandel, a natural language understanding expert and serial entrepreneur, offers intriguing insights into how AI is reshaping customer conversations in the business world. He shares his journey from a software engineer to an AI pioneer and discusses the future of AI in customer communication.
Here are the top five key points from this episode:
š Eugene Mandel's career transition from a senior software engineer to co-founding a social communications (VOIP) startup and eventually AI in customer conversations.
š” The unique mindset required for success in a startup, especially while managing a probabilistic product like AI.
š¤ AI's transformative impact on customer support - how AI can be used to recognize conversational markers, create scorecards for customer conversations, and provide context for better customer interaction understanding.
š® Eugene's vision of AI's future potential - creating guided summaries, improving accuracy in conversation representation, and enabling non-tech experts to create models for customer conversation recognition.
š¬ An in-depth look at managing experiments and transitioning them into products, with insights into the potential of AI replacing human agents in customer support.
Get ready for an enlightening exploration of AI's influence on business and customer communication!
View all episodes
By Tyler WellsWelcome to this fascinating podcast episode where we have the pleasure of diving into the world of AI with Eugene Mandel, the Head of AI at Loris.ai. Mandel, a natural language understanding expert and serial entrepreneur, offers intriguing insights into how AI is reshaping customer conversations in the business world. He shares his journey from a software engineer to an AI pioneer and discusses the future of AI in customer communication.
Here are the top five key points from this episode:
š Eugene Mandel's career transition from a senior software engineer to co-founding a social communications (VOIP) startup and eventually AI in customer conversations.
š” The unique mindset required for success in a startup, especially while managing a probabilistic product like AI.
š¤ AI's transformative impact on customer support - how AI can be used to recognize conversational markers, create scorecards for customer conversations, and provide context for better customer interaction understanding.
š® Eugene's vision of AI's future potential - creating guided summaries, improving accuracy in conversation representation, and enabling non-tech experts to create models for customer conversation recognition.
š¬ An in-depth look at managing experiments and transitioning them into products, with insights into the potential of AI replacing human agents in customer support.
Get ready for an enlightening exploration of AI's influence on business and customer communication!