Reimagining The Contact Center - with Marc Bernstein

Mastering The Science of Dialogue w/ Mario Baddour, Startek


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Mario Baddour and Marc Bernstein talk about how to help employees rise economically and gain new skills at large scales, how to treat employees well

Mario Baddour, Global Chief Operating Officer at Startek, has extensive knowledge in operational centers in both diverse industries and global geographies. He is an expert in contact center outsource management supporting industries across Finance/Banking, Technology, Telecommunications, E-Commerce, and Healthcare with complex ITIL, HIPAA and PCI compliant environments.

https://balto.ai/podcast

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Reimagining The Contact Center - with Marc BernsteinBy Marc Bernstein

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