BlueCollar.CEO –
Kathy Nielsen is a business development consultant popularly known as "The Chicken Lady." She owns Chicken Lady Speaks, where she coaches business owners on establishing standard operating procedures. She also helps them to run more efficiently and offers ServiceTitan/Quickbooks training.

Kathy has been working in trades for years. She was once the Office Manager at 72 Degrees Heating and Air, General Manager at Schaal Heating and Cooling, and Operations Coach at The Blue Collar Success Group. She's also been married to a technician for 26 years and counting. 

In this episode, Ryan and Kathy discuss why trade businesses struggle with operations, the shocking reason some team members fail to carry out their tasks, how to improve your business operations, and much more.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.