Welcome to the Good Life Property Management podcast! I’m your host, Steve Welty. This is a show for property management entrepreneurs who want to build not only great business, but also great lives. I’m here to help you gain the freedom to live life on your own terms while creating a positive impact in the world. Also, please check out Steve Welty's Music!

Clint Collins joins me today for a fascinating and insightful conversation. He’s been in the property management space for a while, and has run a couple thousand units. He’s a great person to talk to about hiring, which happens to be our subject today. Instead of doing a formal interview, Clint and I will have a mastermind-level conversation, and you guys get to listen in!

At our mastermind event, we found that hiring, training, employee retention, and employee trainings were easily the #1 issue that people had. This is the case even at long-lasting, highly successful property management companies. Just about everything in your company involves your team, so having the right team is vital to having a company that runs as smoothly as it can.

In our conversation today, Clint will talk about how he’s shaped his hiring process to more likely provide the best possible results. He talks about the importance of including yourself in your assessments, and why you shouldn’t fall into the trap of only hiring people like yourself. He’ll also give insights into how to get started with assessments.

Tune into our high-level conversation today to learn more about all of these topics. You’ll also hear why you shouldn’t count on an interview alone when deciding who to hire, how important it is to let your team feel involved in the hiring process, some tips for handling test drives with potential employees, and much more. If you have any questions or doubts about hiring and your hiring process, this is the episode for you!

Today’s Guest:

Clint Collins on LinkedIn

In This Episode:

[00:22] - Steve introduces this episode’s guest, Clint Collins, and talks about the topic of conversation for today.

[01:04] - Clint and Steve have found that hiring and training, as well as employee retention, were the #1 issue that people had.

[05:26] - Is using various assessments as simple as Clint has suggested, in terms of finding your best employees, having them take it, then hiring accordingly?

[06:59] - We hear about how Clint uses assessments in terms of compensating his employees.

[08:06] - Clint talks about what to look for in someone who’s on the phone a lot versus someone who’s showing properties.

[09:03] - Where’s the distinction between S and C in the DiSC Profile?

[12:38] - Steve reveals that he didn’t like several of his best people after the first interview.

[15:56] - Clint shares his experience in engaging employees and letting them be involved in the interview process.

[19:40] - We hear about Steve’s experience with behavioral interviewing.

[22:56] - Does Clint do test drives, in which he has potential employees come in for half a day to see how they work out?

[26:58] - Clint talks about his use of VAs as opposed to keeping things in-house.

[30:12] - Steve takes a turn talking about his use of VAs, and what he prefers to keep in-house.

[31:06] - Does Clint ever use recruiters?

[33:08] - We learn about Clint’s checklist-based training program for new employees. Steve then shares the four stages into which he splits each of his steps.

[39:30] - Clint talks more about his hiring process and how he promotes from within (even when that means not changing someone’s position).

[41:51] - Steve talks about the role of the person at the top in building an amazing team and company.

[45:40] - “Listen to your team!” Clint advises.

[48:22] - Clint reiterates the importance of building a good team as a foundation to doing anything else.

[49:27] - Steve closes out the episode with a song from his new album, which you can find here!

Links and Resources:

Steve Welty's Music

Clint Collins on LinkedIn

DiSC Assessment

Kolbe assessment

DiSC assessment on Tony Robbins’ website

Sign Up for LeadSimple (don’t forget to use referral code STEVE)