<p>Network complexity, industry consolidation and cost compression have affected carrier customer-care levels over the last decade. Lightstream’s Mark Feil decrypts the reasons behind this shifting landscape and outlines concrete steps businesses can take to find the right balance between connectivity, price and customer care.</p>

Network complexity, industry consolidation and cost compression have affected carrier customer-care levels over the last decade. Lightstream’s Mark Feil decrypts the reasons behind this shifting landscape and outlines concrete steps businesses can take to find the right balance between connectivity, price and customer care.

Matching Your Value to a Carrier-Support Model

Complification is defined in the Urban Dictionary as complicating an issue that has a simple solution. The Lightstream Complification Podcast Series sheds light on that notion for Information Technology (IT) professionals. It features experts and thought leaders in cloud, security and networking and dives into how organizations are adding complexity to their IT, and what to do about it.

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Matching Your Value to a Carrier-Support Model

Matching Your Value to a Carrier-Support Model