Today I'm joined by Matt Baird, an expert recruiter and Founder Member of the District4 community. He specialises in Social Housing.

We speak about how the District4 model has empowered Matt to do the job as he feels best which has had a big impact on customer experience and personal satisfaction.

Key Learnings:

• How the model means he can spend his whole day focused on customers as no meetings or management
• Power of allowing specialists to focus on what they're good at and not nudge them into management
• Absence of KPI monitoring actually leads to increased performance and satisfaction

More from James:

Connect with James on LinkedIn or at peer-effect.com