Matt has over 10 years of experience in the Customer Success industry. At SAP Concur he is responsible for various teams in SAP's CS organization including their onboarding team, a community model of CSMs called Community First - servicing with their smaller/high volume customers,  a client success consulting team and a content team. "In Customer Success, in order to have a seat at the table, you need to be selling something or generating revenue". Matt discusses leveraging learnings from his Pharma Sales background to understand and engage customers externally and also get buy-ins internally for new projects/rollouts etc. Especially in the current Outcomes focussed environment with the importance of having a more unified approach for the customer to deliver value quickly and create a better experience.  

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