Captive Conversations, The Hospitality Podcast

Matt Grimshaw - Scaling People, Not Paperwork, How AI Agents Are Transforming Hospitality Ops


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In this episode, we explore how AI agents are reshaping people operations in hospitality. Matt Grimshaw from Youda joins us to discuss:

  • Automating time-consuming HR tasks with AI

  • Using data to predict and prevent staff turnover

  • Why legacy systems are holding operators back

  • How to personalise onboarding at scale

  • Creating better experiences for managers and frontline teams


This is a must-listen for hospitality leaders, HR teams, and anyone trying to scale their business without losing their people.

🎧 Subscribe for more real talk from the frontline of hospitality ops, loyalty, and marketing.


#CaptiveConversations #Youda #HospitalityLeadership #AIinHR #WorkforceAutomation #HospitalityOps #RetentionStrategy

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Captive Conversations, The Hospitality PodcastBy CaptiveWiFI.com