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In this fiery toolkit episode of The Peswa Podcast, we dive into the raw truth about customer experience in Ghana with a leading CX expert and founder of Bawoni CX, Maureen Atebawone. From unanswered calls to poor personalization, she exposes the pain points customers face daily—and why it’s costing businesses big time.

💥 In this episode:
 • The 5 core blocks to building exceptional customer experience
 • Why most Ghanaian businesses are failing at customer service
 • The one Ghanaian brand getting CX right
 • Why data is king in modern customer experience

📩 Connect with us:
•⁠  ⁠Follow Bill on Instagram: @billcobbinah
•⁠  ⁠Follow us on all socials: @thepeswa
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