Confronting others is daunting to some people. Some "underdo" the conversation because they do not want to lose a friendship. Some people overdo the conversation by talking condescendingly to others. So, is there a right mix? Maureen Ross Gemme shares her life experience of helping others raise their standard of behavior by effectively confronting others. There is an effective mix of compassion, resoluteness, empathy, and living the example of behavior we expect of others.